Shipping & Returns Policy
Extended Holiday Return Window
We want you to give the gift of Nothing New with confidence, which is why we offer an extended holiday return window for purchases made between November 1st, 2024 and December 31st, 2024. Any purchases made during this time may be returned or exchanged through January 31st, 2025, as long as they meet the conditions of a normal return. Click here to get started on a return or exchange.
Returns & Exchanges Policy
We want you to love your Nothing New sneakers! If you’ve ordered the wrong size or have any other issue, we offer free returns and exchanges for items $80 and above within the contiguous U.S. so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no marks on the canvas or wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria. Please note that socks that have been tried on or shoe care items that have been opened are not eligible to be returned for an exchange, refund, or store credit.
Click here to get started on an exchange or return.
Timing
Once our warehouse has received your return, please allow 15 business days for a refund or store credit to be issued. If it has been longer than 15 business days, please contact us.
Shipping Details
Orders with expedited shipping that are placed after 2pm ET will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by Nothing New. Please note that shipping charges are non-refundable once the order has shipped.
Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your sneakers arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of $17.60.
At the moment, we cannot process order changes for international orders once they have left our warehouse.
Need to make a change to your order? Send us an email.
Lost or Damaged Goods
Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for cash refunds.
International Shipping
Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers around the world.
Cost for international orders, including shipping rates and duties & taxes (where applicable), vary by country and are calculated in the checkout process. Most international orders are shipping delivered duty paid (DDP) through the “DHL Parcel International Direct” shipping method. For orders shipped using this method, all duty and tax charges are included in the final price at time of checkout.
Typically, international shipments typically take up to 10 business days to arrive. We don’t currently offer expedited shipping for international orders.
Unfortunately, we don't yet offer shipping to every country. If we don't currently ship to your country, please fill out the survey here so we can take your country and location into consideration.
If you have any questions or concerns about international orders, please contact us. We would be happy to assist you.
Note: For international shipments, the goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes Nothing New to import the goods on their behalf. Further, the consignee/buyer agrees that Nothing New may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). Duties and taxes are included in the total cost of your purchase and are paid for by the consignee/buyer, along with the purchase price of the goods, at the time of checkout.
International Returns & Exchanges
You may exchange or return your items for a full refund as long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
Please note that for all international (non-U.S.) orders, customers are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return. If you're processing an exchange, we will happily cover the shipping cost for up to one shipment per order.
To get started on an international return or exchange, send us an email!
Defective / Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist.
Final Sale
Any items purchased as final sale may not be returned or exchanged.