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FREE RETURNS AND EXCHANGES FOR ALL SNEAKERS
IN THE CONTIGUOUS U.S
FREE RETURNS AND EXCHANGES FOR ALL SNEAKERS IN THE CONTIGUOUS U.S.
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International Shipping & Returns International Shipping & Returns

International Shipping & Returns

We love our growing community around the world! Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers everywhere. Specific details on our shipping and return policies by location can be found below.

If you have any questions or concerns about international orders, please contact us. We would be happy to assist you!

Select Your Location

Canada

The cost for orders to Canada, including shipping rates, is calculated at checkout.

Shipments to Canada typically take up to 10 business days to arrive. While most orders will arrive sooner than 10 business days, timing can vary and in rare cases may take longer than expected. We don't currently offer expedited shipping to Canada.

Please note that the status on your tracking number can take some time to change while your package is en route to Canada and going through customs. When checking the status of your delivery using the tracking number, be sure to check on the secondary tracking number provided on the tracking page as well. Most packages get handed over to your local carrier close to the final delivery date.

All Canada orders are delivered duty paid (DDP), meaning that all duties and taxes are collected during the checkout process. This ensures there are no surprise fees when your package arrives, so you can focus on how good you look (and feel) in your new sneakers!

Canada Returns

You may return your items for a refund as long as:

  • Your items are unworn, undamaged, in re-sellable condition (i.e. no marks on the canvas or wear on soles), and in their original packaging.
  • Your return request is submitted within 30 days of receiving your original order.

Please note that customers are responsible for return shipping fees and may be charged additional VAT, tariffs, and/or duties by their local government when sending their items back to our warehouse. We are unable to refund duties, taxes, or shipping costs for international orders.

To get started on a return, send us an email with your order number.

Note: We have partnered with Global-e to improve the shopping experience outside of the US. Due to this partnership, Global-e will be the merchant of record for all international transactions, subject to their Terms & Conditions.

United Kingdom

The cost for orders to the United Kingdom, including shipping rates, is calculated at checkout.

Shipments to the UK typically take up to 10 business days to arrive. While most orders will arrive sooner than 10 business days, timing can vary and in rare cases may take longer than expected. We don't currently offer expedited shipping to the UK.

Please note that the status on your tracking number can take some time to change while your package is en route to the UK and going through customs. When checking the status of your delivery using the tracking number, be sure to check on the secondary tracking number provided on the tracking page as well. Most packages get handed over to your local carrier close to the final delivery date.

In the UK, all applicable duties & taxes are included in the product price. This ensures there are no surprise fees when your package arrives, so you can focus on how good you look (and feel) in your new sneakers!

United Kingdom Returns

You may return your items for a refund as long as:

  • Your items are unworn, undamaged, in re-sellable condition (i.e. no marks on the canvas or wear on soles), and in their original packaging.
  • Your return request is submitted within 30 days of receiving your original order.

Please note that customers are responsible for return shipping fees and may be charged additional VAT, tariffs, and/or duties by their local government when sending their items back to our warehouse. We are unable to refund duties, taxes, or shipping costs for international orders.

To get started on a return, send us an email with your order number.

Note: We have partnered with Global-e to improve the shopping experience outside of the US. Due to this partnership, Global-e will be the merchant of record for all international transactions, subject to their Terms & Conditions.

Rest of World (Non-U.S.)

The cost for international orders, including shipping rates and applicable duties and taxes, varies by country and is calculated at checkout. If duties and taxes are collected, a message will confirm this in the checkout process.

For orders where duties and taxes are not collected in the checkout process, these charges will be paid by the customer upon delivery. Orders denied by the customer will be shipped back to the seller and will be subject to a USD$15 restocking fee.

International shipments typically take up to 10-15 business days to arrive, but may take longer due to local market conditions. We don't currently offer expedited shipping internationally.

Please note that the status on your tracking number can take some time to change while your package is en route to your destination country and going through customs. When checking the status of your delivery using the tracking number, be sure to check on the secondary tracking number provided on the tracking page as well. Most packages get handed over to your local carrier close to the final delivery date.

We do not offer shipping to every country. If we don't currently ship to your country, send us an email and we'll do our best to get you a pair.

International (Non-U.S.) Returns

You may return your items for a refund as long as:

  • Your items are unworn, undamaged, in re-sellable condition (i.e. no marks on the canvas or wear on soles), and in their original packaging.
  • Your return request is submitted within 30 days of receiving your original order.

Please note that customers are responsible for return shipping fees and may be charged additional VAT, tariffs, and/or duties by their local government when sending their items back to our warehouse. We are unable to refund duties, taxes, or shipping costs for international orders.

To get started on a return, send us an email with your order number.

Note: We have partnered with Global-e to improve the shopping experience outside of the US. Due to this partnership, Global-e will be the merchant of record for all international transactions, subject to their Terms & Conditions.